Returns & Refunds
If you're not completely satisfied with your purchase, you have 30 days from the delivery date to request a return or exchange.
Items must be unworn, unwashed, and in their original condition, with all tags still attached.
Please email us at support@elyglam.com or Whatsapp with the following details:
- order number.
- The item(s) you want to return or exchange.
- Reason for your request.
Our customer service team will respond with the instructions and return address.
Once we receive your return, we will process your refund within 2 business days.
Refunds are issued to the original payment method used at checkout.
Please contact us immediately at support@elyglam.com
or Whatsapp
We will arrange a free return and offer either a replacement or a full refund — your satisfaction is our priority.
Customers are responsible for return shipping costs.
However, if the return is due to a defective item or an error on our part, we will cover the shipping fees.
